Privacy Policy
Effective Date: July 3, 2026
Last Updated: July 3, 2026
Next Review Due: January 3, 2027
This Privacy Policy describes how Ascend Interactive ("Ascend Interactive," "we," "us," or "our") collects, uses, and discloses your information when you respond to our advertisements, visit our website at ascendinteractiveweb.com (including any subdomains, collectively the "Site"), contact us, or use our products and services (the "Services"). It also tells you about your privacy rights and how the law protects you. By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you have questions, contact us at info@ascendinteractiveweb.com or (619) 304-0537.
1. Quick Summary
- We collect contact information, business information, payment information, and online activity data.
- We use it to deliver our Services, market to prospective customers, and run our business.
- We share it with service providers who help us operate, and as required by law.
- We do not sell personal information for money.
- We may record sales, onboarding, and support calls, with notice.
- You have rights to access, delete, and correct your information. See Section 12 to exercise them.
2. Mobile Communication Policy
We value your privacy and are committed to protecting your personal information. When you provide your mobile number, you consent to receive SMS messages related to our Services, including notifications, account communications, and (if you opt in) marketing offers. Your mobile opt-in will not be shared with third parties for marketing purposes.
- Opt-Out: Reply STOP to any message to opt out at any time.
- Help: Reply HELP for support, or email info@ascendinteractiveweb.com.
- Frequency: Message frequency varies based on your interactions with us.
- Cost: Standard message and data rates apply per your carrier's terms.
Phone numbers may be processed by service providers (such as our SMS and CRM platform) only to deliver the messages you have consented to receive.
3. Information We Collect
We collect the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | First and last name, email, phone number, IP address, business name |
| Commercial information | Services purchased, billing history |
| Financial information | Payment card information (processed by Stripe), billing address |
| Internet activity | Pages visited, links clicked, time on Site, referring URL, device and browser data |
| Geolocation (approximate) | City and state derived from IP address; we do not collect precise geolocation |
| Audio recordings | Sales, onboarding, and support calls (see Section 9) |
| Professional information | Business type, business size, service area |
| Inferences | Profiles built from the above to evaluate fit for our Services |
We do not knowingly collect: precise geolocation, racial or ethnic origin, religious beliefs, sexual orientation, immigration status, genetic data, biometric data, health information, or information about children under 16.
4. Where We Get Your Information
- Directly from you, when you fill out a form, book a call, sign up, or contact us.
- From your device, through cookies and similar technologies on our Site.
- From advertising platforms (such as Meta and Google) if you respond to one of our ads.
- From service providers, including our CRM platform, payment processor (Stripe), and analytics providers.
- From publicly available sources, such as business directories and public business listings.
5. How We Use Your Information
We use personal information for these business purposes:
- Provide and operate the Services: account creation, billing, customer support, and communications about your account.
- Sales and marketing: respond to inquiries, follow up on leads, and send promotional emails and SMS messages where you have consented.
- Analytics and improvement: understand how the Site and Services are used, diagnose problems, and improve what we offer.
- Advertising measurement: if we run online advertising, measure whether it works and reach people similar to our clients.
- Quality assurance: review call recordings to improve our service.
- Security and fraud prevention: detect, investigate, and prevent fraudulent or unauthorized activity.
- Legal compliance: comply with applicable laws, court orders, and regulatory requirements.
- Business operations: accounting, recordkeeping, and business administration.
6. How We Share Your Information
We share personal information with the following categories of recipients:
| Recipient | Purpose |
|---|---|
| Service providers (our CRM and messaging platform, Stripe, Twilio, Mailgun, Google Analytics, hosting providers) | To deliver the Services on our behalf |
| Advertising platforms (such as Meta and Google) | To deliver and measure our advertising, if and when we run ads |
| Professional advisors (lawyers, accountants) | For legal, accounting, and compliance purposes |
| Acquirers or successor entities | In connection with a business transfer, restructuring (including formation of a successor company), merger, or sale of assets |
| Government authorities | When required by law, subpoena, or court order |
We require service providers to use personal information only for the purposes we authorize.
7. Sale and Sharing of Personal Information
We do not sell personal information for money.
If we use advertising pixels or similar tools that share online identifiers and browsing activity with advertising platforms for targeted advertising (which some state laws treat as "sharing" or a "sale"), you have the right to opt out at any time by emailing info@ascendinteractiveweb.com with the subject line "Opt Out of Sale/Sharing." Where our website tooling supports it, we also honor Global Privacy Control (GPC) browser signals.
We do not knowingly sell or share personal information of consumers under 16 years of age.
8. Cookies and Tracking Technologies
We use cookies and similar technologies on our Site to:
- Keep the Site working and remember your preferences (essential).
- Measure traffic and performance (analytics, such as Google Analytics).
- Deliver and measure advertising (such as the Meta Pixel and Google Ads tags), if and when we run ads.
Managing cookies:
- Browser settings: most browsers let you block or delete cookies.
- Global Privacy Control: where our website tooling supports it, we honor GPC signals.
- Industry opt-outs: optout.aboutads.info and optout.networkadvertising.org.
- Email us: info@ascendinteractiveweb.com and we will help you opt out.
We do not use session replay technology on our Site.
9. Call Recording
We may record sales, onboarding, and support calls for quality assurance, recordkeeping, and dispute resolution. At the start of any recorded call, we provide a verbal notice that the call is being recorded. By continuing the call after this notice, you consent to being recorded. If you do not wish to be recorded, tell us at the start of the call and we will not record it.
Recordings are stored securely, accessible only to authorized personnel and our service providers, and retained as described in Section 10.
10. Data Retention
We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this Policy, comply with our legal and accounting obligations, resolve disputes, and enforce our agreements.
| Data Type | Retention |
|---|---|
| Client account records | While the account is active, and thereafter as needed for legal, accounting, or legitimate business purposes, unless you request deletion |
| Marketing leads | Until you request deletion or opt out, or until the information is no longer needed |
| Billing and tax records | At least 7 years (required by law) |
| Call recordings | Up to 3 years, for quality assurance and dispute resolution, unless a dispute requires longer retention |
| Website analytics (identifiable) | Up to 26 months |
| Cookies | Session-only or up to 13 months, depending on type |
You may request deletion at any time as described in Section 12. After deletion is processed, we may retain limited information necessary to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
11. Your Privacy Rights
Depending on the state where you reside, you may have some or all of the following rights. We extend these rights to all individuals whose personal information we hold, regardless of state:
| Right | What it means |
|---|---|
| Right to know / access | Get a copy of the personal information we have about you |
| Right to delete | Request deletion of your personal information |
| Right to correct | Fix inaccurate personal information |
| Right to portability | Receive your information in a portable format |
| Right to opt out of sale/sharing | Stop us from sharing your information for targeted advertising |
| Right to non-discrimination | We will not deny services, charge different prices, or provide a different quality of service because you exercised your rights |
| Right to appeal | If we deny your request, you can ask us to reconsider |
12. How to Exercise Your Rights
Submit a request in either of the following ways:
- Email: info@ascendinteractiveweb.com (subject line "Privacy Request")
- Phone: (619) 304-0537
We will:
- Acknowledge your request within 10 business days.
- Respond within 45 days. If we need more time, we will notify you and may extend by an additional 45 days.
- Provide the first request in any 12-month period at no charge.
Verification. To protect your information, we will ask you to confirm details we already have on file (such as your email address and a recent interaction with us). We may ask for additional verification if the request involves sensitive information.
Authorized agents. You may designate an authorized agent to make a request on your behalf. We will require written, signed authorization and will verify the identity of the individual.
Appeals. If we deny your request, you may appeal by emailing info@ascendinteractiveweb.com with the subject line "Privacy Appeal." We will respond within 45 days.
13. Information We Process on Behalf of Our Clients
Our Services include marketing and communication tools that our clients (auto detailing businesses) use with their own customers. When a client uploads or collects their customers' information through our platform (such as names, phone numbers, and service history), the client is the "business" or "controller" of that data, and we process it only on the client's behalf and instructions, as their "service provider" or "processor."
If you are a customer of one of our clients and have questions about how your information is used, please contact that business directly. If you contact us, we will refer your request to the relevant client and provide reasonable assistance.
14. Children's Privacy
The Site and Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, contact info@ascendinteractiveweb.com and we will delete it.
15. Data Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption in transit, access controls, and care in selecting service providers. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
16. International Users
The Site is operated from the United States. If you access it from outside the United States, your information will be transferred to and processed in the United States. By using the Site, you consent to that transfer.
17. Third-Party Links
The Site may contain links to third-party websites and services. This Policy does not apply to those third parties. We encourage you to read their privacy policies.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent change. If we make material changes, we will notify you by posting a notice on the Site or by email. We will review this Privacy Policy at least once every 12 months.
19. Contact Us
Ascend Interactive
Email: info@ascendinteractiveweb.com
Phone: (619) 304-0537
Web: ascendinteractiveweb.com
For privacy-specific questions, please include "Privacy" in your email subject line.
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